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Socio-educational support

Social supervision

The supervision and social monitoring of applicants for international protection (AIP) is provided by OLAI social assistants, or for some structures, delegated to management partners.

After registering their application for international protection with the Ministry of European and Foreign Affairs, a reference social assistant is appointed.

During a first individual interview, the assistant will explain the rights and obligations during the stay in Luxembourg.

Throughout the procedure, an AIP is entitled to support by a social worker.

The social worker will guide the applicant through the administrative procedures and will help them to access legal benefits and material assistance by issuing vouchers and assistance in kind or in cash.

Only the social worker and OLAI administrative staff are competent to issue vouchers and assistance in kind or in cash. The missions and tasks of the social assistant go far beyond social support and extend to listening to AIPs and personalised social monitoring and support:

  • individual, family or community follow-up (listening, orientation, information, advice, etc.);
  • in case of need for psychological, medical or social follow-up, referral to existing services: Mental Health Centre (trauma victims), hospitals, crèches, domestic violence assistance service, family planning, etc.;
  • sexual and reproductive counselling;
  • conflict management.

A key objective of social support is the empowerment, accountability and integration of AIPs in the host society.

Socio-educational activities

Alongside the social follow-up and the management of material and financial assistance, OLAI will occasionally provide, through its "Educational Projects" section, educational and leisure activities for people housed in accommodation structures without a permanent on-site supervision. Educators are responsible for the socio-educational supervision of AIPs for children and adults: they accompany AIPs in their integration and independence, according to the specific needs of each person. The objective is to make AIPs aware of the societal environment and the host country, as well as Luxembourgish traditions and laws.

These include extracurricular activities and holiday activities for children or individual guidance aimed more specifically at families and the promotion of good health.